Privacy Policy

What this Policy Covers

This Policy applies to the KwikMart shopping experience, including:

• the KwikMart mobile apps and any web experience we provide;
• our public API used by the mobile apps;
• our internal admin dashboard used to manage orders and customers.

It does not apply to third‑party websites or services that we do not control, such as external payment providers' own websites.

Information We Collect

Account and identity information

When you sign up or update your profile, we may collect:

• your name and contact details (email address and phone number);
• your password or other login credentials;
• verification information such as one‑time passwords (OTP) we send to you.

Delivery and order information

When you place an order, we collect and store:

• delivery addresses and contact phone numbers you provide;
• details of the items you add to your basket and purchase;
• order identifiers, timestamps, pricing, discounts and any coupon codes you use.

Payment and transaction information

We use third‑party payment providers (currently Paystack) to process card or digital payments. When you pay, we receive information such as a transaction reference, payment status and amount paid, but we do not store your full card number, CVV or PIN in our systems.

Technical and usage information

When you use KwikMart, we may automatically collect certain information, such as:

• IP address, device type and operating system;
• app or browser version and basic settings;
• pages or screens viewed, actions taken (for example, placing an order) and timestamps;
• error and performance logs to help us diagnose issues.

How We Use Your Information

To provide and improve the Service

We use your information to:

• create and manage your KwikMart account;
• process your orders, including payment, delivery and customer support;
• apply discounts and coupons to your orders when you choose to use them;
• maintain the security and integrity of our platform, including detecting fraud or abuse;
• understand how the Service is used so we can troubleshoot, optimise and improve it.

To communicate with you

We may use your contact details to:

• send transactional messages such as order confirmations, delivery updates and security alerts;
• respond to your questions or support requests;
• where permitted, share information about relevant offers or features. You can opt out of non‑essential marketing communications at any time.

For legal, security and business purposes

We may also use your information to:

• comply with applicable laws and regulations;
• protect our rights, property and the safety of our users and the public;
• support audits, accounting and business reporting.

When We Share Your Information

We do not sell your personal data. We may share information with:

• Payment processors such as Paystack, so they can process your payments securely.
• Service providers that help us operate KwikMart (for example, hosting, email delivery, analytics or customer support). These providers are contractually required to protect your information.
• Authorities or other parties where we believe disclosure is necessary to comply with a legal obligation, respond to lawful requests, or protect your rights or our rights.

If we are involved in a merger, acquisition or sale of assets, we may transfer relevant information to the acquiring entity, in which case we will take reasonable steps to ensure your privacy rights continue to be respected.

Retention of Your Information

We keep personal information for as long as it is reasonably necessary for the purposes described in this Policy, including to comply with legal obligations and resolve disputes. Order and transaction records may be retained for longer periods where required by law or for legitimate business purposes.

Your Choices and Rights

Depending on your circumstances and local law, you may have the right to:

• access the personal information we hold about you;
• update or correct information that is inaccurate or incomplete;
• request deletion of certain information, subject to legal retention requirements;
• object to or restrict certain types of processing;
• withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details in the Contact Us section below.

Children's Privacy

KwikMart is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal data, please contact us so we can take appropriate steps to remove it.

Links to Other Websites

Our Service may contain links to websites or services that we do not control. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us:

• By email: kwikmart18@gmail.com
• By phone: 0248926993